Welcome to Drapinovella. By accessing, browsing, or placing an order on our online shopping platform, you agree to be bound by the following Terms and Conditions, alongside our Privacy Policy, Delivery Policy, and Return and Refund Policy. These terms govern all purchases, interactions, and services provided by Drapinovella to customers across Australia.
Please read these conditions cautiously before completing any transaction. If you do not agree with any part of these terms, you should refrain from using our online portal or submitting orders.
Drapinovella is an Australian online dress retailer dedicated to serving shoppers across the country. Our physical administrative location and operational details are as follows:
Company Name: Drapinovella
Business Address: Chatswood Business Park, 175 Lower Gibbes St, Roseville NSW 2069, Australia
Telephone Line: +61-455-506-925
Customer Support Hours: Monday to Friday between 10 AM and 4 PM AET
Our online store and services are designed exclusively for residents located within national Australian boundaries. We do not process, fulfill, or dispatch orders to addresses outside Australia or to external overseas territories.
By placing an order on our website, you confirm that you are at least 18 years of age or accessing the platform under the supervision of a parent or legal guardian, and that you possess the legal authority to enter into a binding purchasing agreement.
We make every effort to display the colors, fabric details, sizing options, and overall appearance of our dresses as accurately as possible. However, actual visual display settings may vary slightly depending on your personal display device screen setup.
All descriptions, specifications, and availability details listed on our website are subject to minor adjustments as stock updates occur. In the event that a garment selected during checkout becomes unavailable due to inventory changes during processing, our customer support representatives will notify you promptly.
To foster complete transparency, openness, and total peace of mind for our shoppers, Drapinovella operates strictly on a Cash on Delivery (COD) payment model.
Payment Timing: You do not pay any funds upfront online during checkout. Payment is collected in full at your doorstep by the designated postal courier at the exact moment your order is handed over.
Accepted Currency: All transactions are priced and processed in Australian Dollars (AUD).
Recipient Responsibility: You agree to ensure that the exact order total is available and payable upon parcel delivery. Failure to complete payment to the courier during delivery will result in the parcel being returned to our facility.
We aim to ensure a transparent order handling experience from start to finish.
Free Shipping Across Australia: Delivery on all orders placed through our website is provided completely free of charge. No additional freight, packaging, or handling fees apply to your purchase.
Order Handling Time: All orders require exactly 1 working day for internal packaging, stock retrieval, label generation, and package assembly at our Roseville location. Processing takes place Monday through Friday, excluding weekends and official New South Wales public holidays.
Transit Window: Freight carriers take between 2 working days and 3 working days to deliver parcels across national destinations.
Total Order Timeline: Combined handling and delivery time totals 3 working days to 4 working days from order placement to arrival at your nominated address.
Delivery Address Responsibility: Customers are solely responsible for entering correct, complete, and accurate street addresses during checkout (including unit numbers, street names, suburbs, states, and postcodes). Drapinovella cannot be held liable for shipment delays or failed collections resulting from inaccurate address submissions.
We recognize that plans change and you may occasionally need to modify or cancel your purchase after submitting an order online.
Cancellation Window: You may cancel an order only until it has not been shipped. Because internal processing and parcel preparation take 1 working day, you must contact our customer service team immediately within this initial 1 working day timeframe to request a cancellation.
How to Request Cancellation: To cancel an ongoing order, send an email to dress@drapinovella.com or call our telephone line at +61-455-506-925 during our support hours (Monday to Friday between 10 AM and 4 PM AET) with your full name and order number.
Post-Dispatch Restrictions: Once an order has completed its 1 working day processing phase and has been handed over to the courier network for dispatch, cancellation is no longer possible. If your order has already shipped, you may decline the delivery at your doorstep or utilize our 30-day return process upon receipt.
Our return practices are structured to offer absolute protection to Australian shoppers under Australian Consumer Law.
30-Day Return Window: You have 30 days from the date your package arrives to submit a return request.
Valid Return Criteria: Returns are accepted if the delivered dress is damaged or defective, if you receive the wrong style or size, or if the dress does not fit you properly.
Zero Fees and Pickup: Returns are completely free. We do not charge any return postage or restocking fees. We organize doorstep parcel pickup as per your preferred schedule.
Inspection Window: Once returned garments reach our facility, our team takes 1 working day to review the item condition.
Resolution Pathways: Accepted returns qualify for either a direct product exchange (subject to stock availability) or a complete refund.
Refund Mechanism: Because payments are collected via COD, all accepted refunds are issued strictly via Australian direct bank transfer. Following approval, we will request your correct Australian bank account details via email. Once received, we process the refund within 1 business day. Depending on your banking institution, funds typically take 7 to 8 business days to reflect in your account.
We consider customer privacy with complete seriousness. All personal details, street addresses, phone contact numbers, email communications, and banking information collected during checkout or return requests are handled strictly in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
Your personal details are used solely to fulfill delivery requirements, handle customer support, and execute bank transfer refunds. Information is shared only with essential delivery couriers and procedural service partners under strict confidentiality standards. We never sell, rent, or trade your personal records to external commercial outfits.
If you have any questions regarding these Terms and Conditions, require support with an active order, or need guidance on cancellations and returns, our dedicated support team is readily available.
Company Name: Drapinovella
Address: Chatswood Business Park, 175 Lower Gibbes St, Roseville NSW 2069, Australia
Phone: +61-455-506-925
Operating Hours: Monday to Friday between 10 AM and 4 PM AET