Shopping for dresses online should always be straightforward, transparent, and completely worry-free. At Drapinovella, we believe in building honest relationships with every customer across Australia. To give you peace of mind, our store operates exclusively on a Cash on Delivery (COD) payment framework. You only pay for your items at your doorstep when the parcel arrives, eliminating upfront online payment risks and establishing real trust.
Below, you will find full details on how our return and refund framework operates if a dress does not meet your expectations.
We understand that trying on dresses at home is an essential part of online shopping. If you are not completely satisfied with your purchase, you have a 30-day return window starting from the exact date your parcel is delivered to your address.
To remain eligible for a return, your request must fall within this 30-day timeframe, and the items should remain in their original condition, unworn, unwashed, and with all original product tags attached.
We accept return requests under three specific circumstances:
Returning a garment to Drapinovella is completely free of charge. We do not charge any return postage, pickup fees, or restocking penalties.
Once your return request is submitted and accepted by our team, we organize a convenient parcel pickup directly from your address. We coordinate the collection schedule around your availability to ensure a smooth, hassle-free process.
When your returned package arrives back at our Roseville location, our quality team evaluates the garment.
If your return is accepted, you can choose between two resolution pathways:
Because all purchases at Drapinovella are paid via Cash on Delivery, we do not hold electronic payment card records. Therefore, refunds are processed strictly via direct Australian bank transfer.
We collect and handle your personal details, home collection address, and banking information in strict accordance with Australian regulations, including the Privacy Act 1988 and the Australian Privacy Principles. Your banking information is requested solely for the purpose of transferring your accepted refund and is stored under strict privacy controls. We never share or misuse your personal information.
Our policies comply fully with Australian Consumer Law standards to protect your shopper rights every step of the way.
If you need to initiate a return, request an exchange, or ask a question regarding a pending refund, our customer service team is ready to assist you.